Work Experience
Corporate
Technical Support and Project Manager | January 2024 – Present
- Led the development and management of Clockify time-tracking software, ensuring high-quality output and strategic growth.
- Oversee the efficient operation and continuous improvement of our ticketing system as Support Manager, ensuring timely resolution of customer issues and optimization of support workflows.
- Manage and optimize our WordPress, Typo3 websites, and Shopify shop, ensuring seamless functionality, implementing updates, driving SEO strategies, and maintaining security standards.
Project Manager | October 2023 – December 2023
- Lead and manage multiple projects concurrently, ensuring delivery within scope, time, and budget constraints.
- Collaborate with cross-functional teams to define project objectives, requirements, and deliverables.
- Implement project management methodologies to streamline processes and improve efficiency.
- Communicate project status, risks, and issues to stakeholders, and implement mitigation strategies.
- Manage and optimize our WordPress, Typo3 websites, and Shopify shop, ensuring seamless functionality, implementing updates, driving SEO strategies, and maintaining security standards.
Learning Management Systems Specialist | January 2024 – Present
- Administering and maintaining the LMS for optimal performance and security.
- Providing technical support and training to users.
- Managing and updating course content.
- Customizing the LMS and integrating third-party tools.
- Analyzing data to improve system effectiveness.
- Ensuring compliance with educational standards and regulations.
Website Project Manager
- Manage and optimize the websites to ensure seamless functionality, engaging user experience, and alignment with business objectives.
- Collaborate with cross-functional teams to implement website updates, enhancements, and new features, while also monitoring site performance and implementing SEO strategies to drive traffic and improve search rankings.
- Conduct regular audits to maintain website security and compliance with industry standards, while providing training and support to team members on website management best practices.
Website Developer
- Develop and maintain websites using WordPress and Elementor.
- Customize and manage learning management systems, specifically Tutor LMS.
- Optimize website performance, troubleshoot issues, and ensure responsive designs.
- Collaborate with design and backend teams to create functional and visually appealing sites
Project Manager | January 2024 – Present
- Manage and optimize the websites to ensure seamless functionality, engaging user experience, and alignment with business objectives.
- Collaborate with cross-functional teams to implement website updates, enhancements, and new features, while also monitoring site performance and implementing SEO strategies to drive traffic and improve search rankings.
- Conduct regular audits to maintain website security and compliance with industry standards, while providing training and support to team members on website management best practices.
eCommerce Website Specialist | August 2021 – December 2023
- Develop and maintain eCommerce websites, ensuring optimal functionality and user experience.
- Implement SEO strategies to improve website visibility and drive organic traffic.
- Analyze performance metrics and user feedback to make data-driven decisions for website enhancements.
Customer Support Specialist | May 2018 – April 2023
- Provide exceptional customer support to clients, addressing inquiries, troubleshooting issues, and resolving complaints.
- Collaborate with internal teams to escalate and resolve complex customer issues promptly.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Project Manager | April 2015 – May 2018
- Managed end-to-end project lifecycles, including planning, execution, monitoring, and closure.
- Defined project scope, objectives, and deliverables in collaboration with stakeholders.
- Conducted risk assessments and implemented risk mitigation strategies to ensure project success.
- Managing/Updating WordPress eCommerce types of websites
- Managing the relationship with business partners and all stakeholders.
- Headed a plan to integrate Small Improvements with Slack and implemented it throughout the whole team
- Managed and coordinated website projects from start to finish
- Communicated with clients via the support desk
- Worked with and allocated tasks to the production team to meet client requirements & goals
- Maintained good client relationships, time management, team workload, and quality control for all projects in hand
- Installing SSL certificates to our client’s websites
- Helping clients fix DNS issues
Associate Magazine Editor / Website Designer | October 2007 – September 2009
- Updating the company website
- Editing blog articles/stories
- Jewellery article researcher
Website & Graphic Designer | May 2006 – September 2006
- Editing/Updating website content.
- Editing jewellery images/photos.
- Updating Alibaba account.
Education
ESL and Computer Teacher | May 2023 – October 2023
- Teaching English and Computer subjects to High School students.
- Delivering engaging lessons and meeting the needs of diverse learners
- Planning and preparing coursework, assessments, and other instructional materials
- Assessing students’ progress and providing timely feedback on their academic performance
- Collaborating with other teachers to develop interdisciplinary projects and assessments
- Fostering a positive and supportive learning environment that promotes academic excellence and personal growth
- Maintaining accurate records of attendance, grades, and student progress
ESL Teacher | July 2014 – March 2015
- Teaching English subjects to High School students.
- Delivering engaging lessons and meeting the needs of diverse learners
- Planning and preparing coursework, assessments, and other instructional materials
- Assessing students’ progress and providing timely feedback on their academic performance
- Collaborating with other teachers to develop interdisciplinary projects and assessments
- Fostering a positive and supportive learning environment that promotes academic excellence and personal growth
- Maintaining accurate records of attendance, grades, and student progress
ESL and Computer Instructor | October 2009 – April 2014
- Teaching English and Computer Subjects both hardware and software subjects
- Teaching students desktop operating system and hardware installations
- Teaching students how to install different types of software
- Organizing training for teachers regarding new software technologies that they can apply to their class
ESL Teacher | November 2008 – October 2009
- Teaching English subjects to primary-level students.
- Creating lesson plans.
- Provide appropriate training for students.
- Organizing meetings/training for both students and teachers.
ESL & Computer Teacher | March 2009 – October 2008
- Teaching English and Computer subjects to primary and high school level students.
- Creating lesson plans.
- Provide appropriate training for students.
- Organizing meetings/training for both students and teachers.
ESL Teacher | September 2006 – March 2008
- Teaching English subjects to primary-level students.
- Creating lesson plans.
- Provide appropriate training for students.
- Organizing meetings/training for both students and teachers.